# Custom healthcare software, built around how you work.

> Management systems, executive dashboards, voicebots for missed calls and AI assistants on your data, for outpatient clinics, diagnostic centres, care homes and multi-site groups. Instead of spreadsheets and packages that force you to change how you work.

- Service: Custom software development
- For: Clinics, diagnostic centres, care homes, groups
- Tools: Laravel, Filament, AWS, Amazon Bedrock
- URL: https://cloudfactory.it/en/services/custom-healthcare-software-ai/

## In healthcare the figures still live in spreadsheets.

Shifts and contracts in Excel, fees tracked by hand, dashboards fed by extracts the vendor no longer supports. A diagnostic centre we worked with was missing one call in four. Vertical packages solve part of the problem, but ask you to change processes that work, and they don't talk to everything else.

## We also know the systems around it.

We've worked on twelve healthcare projects. We manage the servers running RIS and PACS, the email, the networks and the support of the same providers we write software for: we know where the data comes from, who uses it and what happens when a system stops. We've been working since 2011.

## The process first, then the code.

1. **We listen to the people who use it.** We start from the people who keep the process going today: front desk, management, administration. We gather spreadsheets, exports and unwritten rules, and decide together which piece to start with.
2. **A first module you can use.** We put a first part online early, used on real data, and improve it with the people who use it every day. The rest comes in modules.
3. **Built with AI, reviewed by people.** We write code with AI development agents, and every change goes through review by a person and automated tests before going live.
4. **Data and consent in order.** Separate roles, consent recorded on the server, each company in the group with its own data when needed. The software runs on AWS in Europe, in a dedicated environment.
5. **AI where it helps.** A voicebot for the calls the front desk can't take, an assistant you can ask for lists in plain words, with the model on Amazon Bedrock in the same environment as the data.

## Tools for people working in the facility.

Every tool comes from a real problem at a healthcare provider, and we maintain it.

- Management systems and portals
- Per-site and group dashboards
- Dianix voicebot
- AI assistants on your data
- WhatsApp with a consent register
- Assistants that answer from validated texts
- Payment links

## Different providers, the same method.

- **Outpatient clinics and diagnostic centres**: Missed calls, per-site figures, reporting times, connection to the front-desk system.
- **Groups with several sites and companies**: A group view on top of each site's figures, and each company with its own consent and sender.
- **Healthcare staffing providers**: Contracts with extensions, shifts with cost, revenue and margin, exportable schedules.
- **Care homes**: Beds, stays, fees and monthly closes, to know whether the facility makes money.
- **Pharmaceutical companies**: Public information with an AI assistant that only answers from texts approved by a clinical reviewer.

## Before we start.

### Why custom software rather than a package?

When a package does what you need, we tell you. Custom pays off when the way you work is your advantage, or when packages only cover part of it and the rest ends up back in Excel.

### Where is the data?

On AWS, in a European region, in a dedicated environment. The AI model runs there too, on Amazon Bedrock, which does not use request data to train models.

### Can you connect to our management system?

Yes, where the system allows it: through APIs, scheduled exports or a read-only database. The dashboard for a group of clinics starts from the front-desk system's exports.

### Who maintains it?

We do. Updates, security, backups and small changes are agreed under a monthly fee; new modules as projects.

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Cloudfactory S.r.l., Rome. Contact: hello@cloudfactory.it